Updated: Nov 14
It's election season. Let's talk about leadership.
Consider your leadership role in your family, organization, or community. What have you done? What have you accomplished? Do you have leadership “street credibility?” As inane as those questions may sound, the reality is that effective leadership has an established setting.
Consider, every restaurant experience leaves us with a vibe, some opinion formed from our first impression all the way through our exit. I want to focus on the first impression here as we consider our leadership roles and our presentation in those roles.
We all have very distinct dining impressions of McDonald’s, Pizza Hut, Chili’s, or even some steakhouse... let's say, Ruth’s Chris. Those impressions are built upon a collection of experiences and we love and hate what we love and hate about each because of them. I get genuinely excited when McDonald’s brings the seasonal blessing that is the McRib! I prefer the double-cut pork chop at Hall’s Chophouse OVER the steaks there!
The point is that experience builds expectation… what kind of experience have you provided for your consumers? What do people see and hear and smell and feel when they meet you for the first time? Do YOU or have YOU changed when you meet them a second time?
Talk about it.